24/7 Support Number +212 661 186 692

GENERAL CONDITIONS

Our travel agency in Morocco is here for your total trust, so read it carefully because we want your trip to be carefree and totally enjoyable. MARRAKECH CITY BREAKS, is a brand owned by the Marrakech-based travel agency Excel Travel Morocco, specializing in incoming tourism services for individuals & Groups, including guided tours, transfers, hotel accommodation, excursions, car and coach rentals and private and group tours.
Head Office
MARRAKECH CITY BREAKS
Address: Av allal el Fassi, complex Habous 2, Apt 12- Morocco
Tel: (+212) 524 356 114 Fax: 0524 356 114
E-mail: contact@marrakech-excursions.net

All reservations/confirmations/changes must be made in writing by fax or e-mail to the above addresses.

The first response is guaranteed within 24 working hours, then once the reservations have been launched, we have to wait for the suppliers’ replies as we only work “à la carte” and therefore have no hotel or riad accommodation available.

The date, for all reservations, cancellations and changes, is considered as the date on which this information is received in our offices. Prices, schedules and any other element of the program must not be modified after final confirmation of your trip, except in cases of force majeure or when your safety is at stake.

Booking
All bookings and later changes to or cancellations of bookings must always be made in writing, followed by a deposit for final confirmation of all arrangements provided by MARRAKECH CITY BREAKS. Such a deposit will be considered as a consent to our terms and conditions. In general, there is no charge for our consultation and proposal, except as stated above. However, once your itinerary has been confirmed and validated by a deposit, only one modification is accepted free of charge. Any subsequent modification will be charged 20 USD or 15 Euros.

Reservations for children
We gladly apply a discount (based on age) to all children’s reservations when a room is shared with a parent. Please inquire.

Passports and Visas
It is the sole responsibility of each traveller to obtain and hold a valid passport and visa – when required – to travel to Morocco. European and American citizens do not require a visa, but the passport must expire at least 6 months after your return. For other nationalities, please inquire.

Groups coming from countries where there is no Moroccan embassy or consulate: we can sometimes help you obtain a visa upon arrival at the airport: please contact us.

Payments
All payments are made either; on arrival or by bank transfer to MARRAKECH CITY BREAKS by bank transfer, here are our bank details :

MARRAKECH CITY BREAKS Name: EXCEL TRAVEL MOROCCO
Name of the bank : BMCE BANK
Account number: 011 450 000000182100004142 33
IBAN: MA640114145000000018210000414233
City (or region) of the bank: MARRAKECH
Bank branch: QUARTIER AZLI
SWIFT Code: BMCEMATM
Country of destination : Morocco

A copy of the Swift issued by your bank must be sent by email or fax to MARRAKECH CITY BREAKS at + 212 524 35 61 14.

Visa or MasterCard credit cards: Payment by credit card will require an additional payment of three percent (3%) of the total amount charged to cover merchant fees.

They must also have a legible copy (preferably scanned) of the customer’s passport and both sides of the credit card.

Deposit
A deposit of 30% of the total cost of the program must be made upon confirmation of all services. The balance of the total cost must be received by MARRAKECH CITY BREAKS at least forty-five (45) days prior to the first day of the booking dates. Any reservation made within 30 days of the departure date must be accompanied by the total amount of the services requested.

Cancellation and refund conditions before arrival :
30 days or more 100% refunded

29 to 7 days 75% refund

6 to 3 days 30% refund

2 days or less or no show: 0% refund

Cancellations must always be made in writing and considered effective on the day they are received by MARRAKECH CITY BREAKS by mail or fax signed by the consumer. Some customized programs may have a different refund policy depending on the program and the payment requirements of the reserved sites. You will be informed of any changes. Otherwise, the above cancellation policy will apply. In the case of a tour interrupted by the customer, regardless of the cause, no refund will be made.

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